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Frequently Asked Questions (FAQ)

Q: What kind of payment options do One Communications offer ?
One Communications offers a variety of payment options as below:
METHOD 1: CREDIT CARD 
  • Online payment via PayPal (Visa or Mastercard).
METHOD 2: BANK-IN
Offline bank-in (cash/Cheque) payable to ROSLAN BIN RASHID , please find our bank account information below:
Bank: MAYBANK / CIMB BANK
Account No: 156141250263 (MAYBANK) / 7003424027 (CIMB BANK)
Account Name: ROSLAN BIN RASHID
After bank-in, please email us the scanned copy of the payment slip to cs@onecommunications.com.my or send it to us at 016-6026036 (whatsapps preferable) with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
Q: How secure is shopping with One Communications ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than <>. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make One Communications Webstore 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at One Communications.
* SSL available only if you make payment through our payment gateway like (put your payment gateway name here)
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to One Communications Webstore but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at cs@onecommunications.com.my for technical assistance.
Q: I have a user account with One Communications webstore but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with <>. The password will be sent automatically to the registered email address.
Q: I have a user account with One Communications webstore , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from One Communications without creating an account ?
You also can buy through our key person Mr. Roslan at 016-6026036 but you need to follow the price in this webstore. All staff will follow the online price inside the webstore. It means, we always offer best price for online customers.
Q: How do I know One Communications latest news and promotions ?
Just subscribe to our newsletter, which we published monthly/quarterly. Or you can subscribe to our RSS Feed RSS Feed link to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at cs@onecommunications.com.my with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from One Communications. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that One Communications has received your orders and will process it as soon as possible.
Order Processed: This email confirms One Communications has processed your order. 
Order Shipped: This email confirms that One Communications has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
All goods sold are not returnable except agreed with some conditions. 
Q: I can't find a particular product/item I want from One Communications online store, what can I do ?
Kindly contact us at cs@onecommunications.com.my or call us at 03-55240017 or 016-6026036 for further enquiries. We will try our best to assist you or recommend you an alternative.